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Cleveland Clinic + UrbanBound: Redefining Out-of-Market Recruitment

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Industry

Healthcare

Challenge

The healthcare talent market is more competitive than ever, and Cleveland Clinic, as a leader in the industry and an employer of choice, needed a more unified experience for out-of-market hires. Candidates were running into a confusing, fragmented process as departments handled relocation differently, guidance was inconsistent, and benefit details often came late or not at all. A system that reflects Cleveland Clinic’s reputation requires a relocation experience that’s just as organized, supportive and high-quality as the rest of their brand.

Results

By streamlining the candidate experience, adding structure, and bringing full transparency to the process, Cleveland Clinic boosted its competitive advantage and solidified its reputation as a top employer.

Key Product

Relocation, Candidate, Recruitment, UrbanBound Relocation Platform

my.clevelandclinic.org
97%
Employee Satisfaction
10
EMPLOYER Net Promoter Score
$2,363
Net Savings Per Managed Move

"The feedback about UrbanBound has been absolutely stellar. We pride ourselves on exceptional level of care with internal clients and candidates. UrbanBound elevated the experience to be consistent with the rest of the way we do recruitment at Cleveland Clinic."

Scott Simmons

Global Physician Recruitment Leader

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About Cleveland Clinic

Cleveland Clinic is a world-class healthcare system known for clinical excellence, innovation, and patient-centered care. Committed to attracting top talent, it strives to provide every caregiver with the support and resources needed to succeed, creating a workplace culture that values growth, equity, and a seamless experience.

The Challenge

The healthcare talent market is more competitive than ever. Cleveland Clinic, known for exceptional care and collaboration, faced a fragmented candidate experience for out-of-market hires. From the first interaction, candidates lacked clear guidance on relocation. Each department handled logistics differently, benefits information was vague, and relocation conversations were inconsistent.

Once offers were made, candidates were hit with confusing policies, manual processes, and upfront moving costs. Hiring leaders and administrators spent hours chasing approvals instead of focusing on patients and strategic work. Without centralized visibility into engagement, status, or spend, Cleveland Clinic risked losing top talent, reducing offer conversions, and seeing more no-starts.

The Solution

Cleveland Clinic partnered with UrbanBound to build a structured, candidate-first relocation program. UrbanBound enabled them to:

  • Provide a modern, best-in-class relocation experience, Cleveland Clinic strengthened its reputation as a leading employer and a brand that genuinely values its people.

  • Deliver clear, equitable relocation policies for all roles, boosting candidate acceptance and confidence.

  • Automate administrative tasks and approvals, saving recruiters and leaders hours per candidate.

  • Gain centralized visibility into program performance, candidate engagement, and spend.
“UrbanBound was fantastic! We had a long-distance move during one of the busiest times of the year. They made sure that all details were handled and the move went smoothly.”    Dr. Mary W. (Relocated Physician) 

The Results

 UrbanBound transformed the out-of-market hiring experience from fragmented to frictionless:

  • $2,363 net savings per managed relocation

  • 97% employee satisfaction

  • Increased offer acceptance and conversion rates

  • Fewer no-starts and faster readiness and productivity for new hires

  • Consistent relocation support across all departments

  • Clear, centralized visibility into engagement, status, and spend

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