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Out-of-Market Hiring Made Easy: University of Vermont Health Network's Relocation Success Story

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Industry

Healthcare

Challenge

To meet growing demands, University of Vermont Health needed to recruit a large number of out-of-market healthcare workers, which added complexity to an already challenging process. Relocating to Vermont presented real obstacles: a tight housing market, rising costs, and complicated logistics. Each out-of-market hire required hours of manual coordination, juggling suppliers, managing reimbursements, tracking paperwork, and answering employee questions. The result was an inconsistent, stressful experience for new hires and a costly, time-consuming process for HR. UVM needed a smarter, more efficient way to relocate talent, control costs, and free their team to focus on what mattered most: bringing the right people into the organization.

Results

The impact was immediate and measurable. Since implementing UrbanBound, UVM has successfully supported 976 relocations, saving an average of $500 per move, after accounting for UrbanBound fees. 96% of employees rated their experience as excellent. The process is faster, cheaper, and significantly less stressful for both employees and administrators.

Relocation Software

Relocation, Candidate, Recruitment, Retention

www.uvmhealth.org
976
Employees Moved
$487,393
Savings (Post Fees)
96%
Employee Satisfaction
10/10
Employer Net Promoter Score (NPS)

"UrbanBound completely changed how we support out-of-market hires. Relocation used to be one of the most stressful parts of onboarding for both our new employees and our team. Now, the process is organized, predictable, and supportive from start to finish. Our new hires settle in faster and feel cared for, and our team has gained back valuable time to focus on recruiting and retention instead of chasing down receipts and managing move logistics."

Rebecca Kapsalis

AVP, Talent Acquisition

UVM-Med-Center_680376dd-5ace-4fc0-af36-4664ecfbed2a

About University Of Vermont Health

The University of Vermont Health is Vermont’s leading academic medical center, providing advanced care across a full range of specialties. Affiliated with the University of Vermont’s Larner College of Medicine, UVM Medical combines cutting-edge research, innovative clinical programs, and a commitment to patient-centered care. Serving communities across Vermont and northern New York, it’s recognized for excellence in areas like cancer treatment, cardiovascular care, neurology, and primary care.

The Challenge

When the University of Vermont and UVM Medical Center entered an updated Affiliation Agreement and created a new center of excellence, attracting top talent became even more critical. But hiring from outside the region came with major challenges.

Relocating to Vermont, or anywhere across the Northeast, wasn’t easy. The housing market was tight, costs were rising, and logistics were complicated. For UVM, every out-of-market hire meant hours of manual coordination: juggling suppliers, managing reimbursements, tracking paperwork, and fielding employee questions. The experience was inconsistent, stressful for new hires, and expensive for the organization.

UVM needed a better way to move people efficiently, control relocation costs, and give their HR team back time to focus on what mattered most, bringing great talent into the organization.

The Solution

To modernize their relocation program, UVM partnered with UrbanBound.

UrbanBound’s technology gave UVM’s relocation program structure, transparency, and automation. Employees now had a one-stop platform to track every step of their move, view milestones, manage benefits, and connect with vetted best-in-class suppliers. The result was a smoother, more predictable experience for both employees and the talent team.

On the administrative side, UVM gained visibility into every relocation dollar. Instead of relying on ad hoc reimbursements or one-off exceptions, they could enforce consistent policies and manage spend proactively. What once required endless emails and spreadsheets was now automated and easy to oversee.

The Results

The impact of UrbanBound on UVM’s relocation program has been transformative. Since implementation, UVM has successfully managed 976 employee relocations, saving $487,393 after UrbanBound fees. UrbanBound has significantly helped UVM control relocation spend. Standardized policies, discounted suppliers, and real-time visibility have prevented overspending and reduced surprises, giving both employees and leadership clarity on costs.

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