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Turning Relocation into a Strategic Advantage at The Largest Non-Profit Healthcare System in Texas

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Industry

Healthcare

Challenge

The largest non-profit healthcare system in Texas was managing a high volume of relocations through fragmented systems, leading to inconsistent employee experiences and heavy administrative lift for internal teams. Without automation or centralized data, the program lacked the transparency and flexibility needed to control costs and adapt to individual employee needs.

Results

The hospital has built a high-performing, scalable relocation program that’s delivering real impact. In the first year alone they are generating nearly a 3x return on every dollar spent. Just as important, the employee experience has been outstanding, with 96% of employees who used UrbanBound rating the program as “excellent,” all while streamlining operations and giving their team the visibility and control they were missing before.

Key Product

Relocation, Candidate, Recruitment, Retention, UrbanBound Relocation Platform

1500+
Employee Moves Supported
193%
Return on Investment
96%
Employee Satisfaction

“It’s been a great experience from implementation through our first year. What could have been a heavy lift turned into something seamless and collaborative, and the results speak for themselves, our relocation program is now light years ahead of where we started.”

Amy M.

Talent Acquisition Manager

“UrbanBound is a game-changer.  Our recruiters love it because it helps them  close more candidates, with less stress, and makes them look good doing it."

Curtis S.

Human Resource Physician Recruiter

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About Our Client

A nationally recognized healthcare system based in the southern U.S., known for delivering high-quality patient care, advancing innovative medical research, and investing in clinical education. The organization supports communities across the region and beyond with a mission centered on improving health outcomes and expanding access to care.

 

The Challenge

 The system was facing growing complexity in managing a high-volume  geographically dispersed relocation program.

  • Rigid policies made it difficult to tailor benefits across roles, regions, and individual employee needs
  • Inconsistent experience across employees, vendors, and internal teams led to friction, unmet expectations and unnecessary escalations
  • Manual processes (including employee invitations and tracking) created inefficiencies and limited visibility
  • No real-time data made it impossible to measure ROI or optimize the program

The net effect, a program that worked, but not at the level of scale, consistency, or insight required for a system moving over 1,500 employees annually.

The Solution

They partnered with UrbanBound to modernize and standardize their relocation  program while  adding flexibility, support and choice where it mattered.

Key initiatives included:

  • Technology Implementation
    • Automated employee invitations by leveraging UrbanBound's integration capabilities to connect the client ATS to the UrbanBound platform, eliminating manual workflows.
    • Enabled centralized communication between employees, vendors, and relocation consultants
  • Program Design Enhancements
    • Introduced flexible relocation packages by role and region
    • Leveraged managed budget programs to control costs while improving employee experience.
    • Streamlined exception handling while identifying policy gaps 
  • Data & Reporting Transformation
    • Rolled out automated weekly, monthly, and quarterly reporting
    • Created full visibility into spend, utilization, and savings
    • Enabled real-time program performance tracking
  • Employee Experience Focus
    • Delivered a user friendly platform with relocation tools, vendor access, and hyperlocal insights
    • Integrated content like neighborhood guides and cost-of-living data to support decision-making
    • Simplified multi-service coordination (household goods, auto, temp housing, etc.)

The Results

 Cost Savings & ROI

  • ROI: $2.93 returned for every $1 spent (193% return)
  • 96% satisfaction rating (“Excellent”) from employees who used UrbanBound
  • 47% engagement with location and decision-support content to hire out of market candidates faster

 Program Efficiency

  • Automated workflows replaced manual processes
  • Consistent communication and experience across all stakeholders
  • Reduced administrative burden on internal teams

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